Constraints and Dedication as Drivers for Relationship Commitment: An Empirical Study in a Health-Care Context
نویسندگان
چکیده
The objective of this study is to empirically determine the role of constraints and dedication as drivers of relationship commitment as most of the existing work is of a conceptual nature only. We assess how and to which extent these two drivers fit into the established relationships between overall service quality, satisfaction, trust and commitment. Using LISREL, we estimate the conceptual model based on a sample of customers of health-care centers. The results indicate that both constraints and dedication are important drivers of relationship commitment. The study has important implications for relationship marketing theory and for service providers aiming at relationship
منابع مشابه
Stakeholders Perspectives on the Success Drivers in Ghana’s National Health Insurance Scheme – Identifying Policy Translation Issues
Background Ghana’s National Health Insurance Scheme (NHIS), established by an Act of Parliament (Act 650), in 2003 and since replaced by Act 852 of 2012 remains, in African terms, unprecedented in terms of growth and coverage. As a result, the scheme has received praise for its associated legal reforms, clinical audit mechanisms and for serving as a hub for knowledge sharing and learning within...
متن کاملSociological Study of Stress Process : An Empirical Test of Pearlin Among Secondary School Students of Mazandaran Proviance
Introduction:Many sociological studies in the area of stress have been due to the classic article of Pearlin (1981).The conceptual model presented in this paper has affected the sociological research of the last three decades and is a kind of reference model applied to research on mental health disparities. Method:The research was conducted the survey method. By using the stratified sampling, ...
متن کاملSociological Study of Stress Process : An Empirical Test of Pearlin Among Secondary School Students of Mazandaran Proviance
Introduction:Many sociological studies in the area of stress have been due to the classic article of Pearlin (1981).The conceptual model presented in this paper has affected the sociological research of the last three decades and is a kind of reference model applied to research on mental health disparities. Method:The research was conducted the survey method. By using the stratified sampling, ...
متن کاملAn Empirical Study: Relationship between Employee Motivation, Satisfaction and Organizational Commitment
The study elucidates that the Malaysian retail sector has experienced dramatic changes in the last few decades with the emergence of new retail formats such as hypermarkets, large scale supermarkets, and convenience stores. As a result, it has affected the way employees work and their commitment to their organization. Thus, it is important for the retailers know the reasons for employee motiv...
متن کاملEmployee Engagement within the NHS: A Cross-Sectional Study
Background Employee engagement is the emotional commitment of the employee towards the organisation. We aimed to analyse baseline work engagement using Utrecht Work Engagement Scale (UWES) at a teaching hospital. Methods We have conducted a cross-sectional study within the National Health Service (NHS) Teaching Hospital in the UK. All participants were working age population from both genders...
متن کامل